Maple Street Biscuit Company

Restaurant General Manager/Community Leader




Full Time

Community Leader (CL)
Maple Street Biscuit Company (MSBC) is a fast-casual breakfast and lunch restaurant. We have a mission to help people, serve others, and be a part of the community. We operate on four (4) core principles: Comfort Food with a Modern Twist Made Consistently, Gracious Service, Immaculately Clean, and Sustainable Business. 
MSBC is looking for a Community Leader (CL). The CL is responsible for leading the operations and developing the people responsible for all the food, beverage, and retail at their Community Store. 

Role Specifications
Internal and External Guest Focus, Developing Winning Teams, Seeing the Bigger Picture, Innovating and Improving and Delivering Results

  • Has strong attention to detail
  • Responsible for guest experience both in and outside the building
  • Holds team accountable to steps of service to deliver an excellent guest experience
  • Ensures team members have the tools necessary to complete their jobs
  • Ensures quality standards are maintained at all times
  • Builds and maintains strong relationships with their Mission Coach, guests, and subcontractors
  • Regularly obtains feedback from guests to improve operations
  • Supports and communicates Company initiatives
  • Respond and assist in any guest service issues
  • Ensures that daily walkthroughs are being conducted in both FOH and BOH daily
  • Ensures all operations comply with Maple Street Biscuit Company guidelines
  • Creates and executes marketing plans to build sales within their community
  • Holds and documents weekly meetings with their team to be informational, fact-finding, idea-generating, and problem-solving to regularly obtain feedback to improve operations
  • Achieves daily sales while focusing on intentionally growing sales year over year
  • Implements cost controls as needed to achieve positive financial results
  • Submits weekly forecast
  • Owner of location P&L and EBITDA expectations
  • Achieves assigned budget goals
  • Oversees execution of required daily reporting
  • Oversees completion of required reports and compiles month-end reporting
  • Thoroughly and accurately uses applicable MSBC systems (Margin Edge, Revel, FusionPrep, and more)
  • Ensures that all security, safety, and sanitation standards are achieved
  • Employs good safety and sanitation practices
  • Follows and enforces responsible alcohol service policies
  • Ensures team members adhere to Maple Street Biscuit Company guidelines as stated in the team member training manual and employee handbook
  • Oversees control of all inventories, product cost, cash handling, and purchasing
Leadership and Internal Relationship Building
  • Uses all performance management tools, including development plans, to provide guidance and feedback to the team
  • Uses engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance at their Community Store
  • Creates the vision of the location by sharing stories and history with team members, managers, and guests
  • Promotes a cooperative work climate, maximizing productivity and morale
  • Utilizes new leader transition sessions to ensure success with managers a few months after taking on new roles
  • Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
  • Conducts quarterly Feedback and Action Planning sessions with the management team to assess how things are going from a higher level and work on continuously improving the business and work environment
  • Interviews, hires, trains, and develops team members according to Maple Street Biscuit Company guidelines
  • Plans and manages talent resources to support normal business levels and growth; This includes all hourly team members, leads, and ACLs
  • Sets the tone of the store with a positive attitude, creating positive morale throughout the store 
  • Mentors ACLs and Team Leads to develop their skills and leadership abilities
Required Skills
  • Valid Driver's License 
  • Able to communicate effectively with the leadership team, guests, and team members
  • English reading, writing, math, and computer skills required
  • Ability to taste and evaluate all food and beverage products
  • Must be flexible with schedule and able to work different shifts including weekends and holidays
  • Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts, and strains
  • Must be able to reach, lift, stoop, bend, and perform extensive standing and walking (including stairs) throughout the shift
  • Ability to use hands in using office equipment, including the computer system
  • Ability to talk and hear to conduct phone correspondence
  • Close vision and focus capabilities to view computer screens and company documents
  • Must be able to lift fifty (50) pounds at times
  • Ability to be on feet for up to eight (8) hours a day
  • Ability to work around loud noises and in a fast-paced environment
Required Experience
  • A minimum of 2 years experience leading and developing a team
  • Experience managing a tight-margin operation
  • Proven ability to lead and develop a team
  • Budgeting, forecasting, and sales experience preferred
  • Ability to maintain organization in a changing environment
  • Exhibits initiative, responsibility, flexibility, and leadership 
Compensation: $54,000.00 - $67,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.